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The customer is liable to pay shipping on goods returned if they change their mind on an item within 14 days of purchase.
Faulty goods must be returned to us within 7 days for refund or replacement. We need written description of fault before items are returned. This can be via text or email. Please ring us, Monday - Friday, 9.00am - 5.00pm to arrange a return. Shipping costs will not be refunded on orders returned unless faulty and within 7 days of purchase.
Faulty goods to be returned by customer for inspection and if found faulty return shipping will be refunded.
Once items have been used for more than 30 days the original shipping cost will not be refunded only the cost to return the goods to Puraflow Systems.